基于KANO-FAST模型的造纸设备管理APP设计研究

Study on the Design of Papermaking Equipment Management APP based on KANO-FAST Model

关键词:  KANO模型  FAST方法  设备管理APP  智能化转型

Key Words:KANO model  FAST method  equipment management APP  intelligent transformation

摘要:本研究将KANO模型与FAST方法相融合，通过问卷与访谈的方式收集行业需求，利用KANO模型对需求进行分类，并量化优先级（基本型、期望型、兴奋型）。在此基础上，结合FAST方法构建功能层级树，实现需求向模块化功能的精准转化。此外，设计出集成设备基本管理（基本需求）、异常上报（期望需求）及生产报工（兴奋需求）功能的APP。结果表明，用户对该APP的满意度达92%，设备维修效率提升了26个百分点。本研究设计的KANO-FAST模型，能够有效提升造纸设备管理APP的可用性设计效率，为工业设备管理提供兼具高可靠性、强创新性的解决方案，助力智能化转型。

Abstract:This study integrated the KANO model with the FAST method. It collected industry requirements through questionnaires and interviews， used the KANO model to classify these requirements and quantify their priorities (basic， performance， and excitement types). On this basis， it combined the FAST method to construct a functional hierarchy tree， achieving precise transformation of requirements into modular functions. In addition， an APP was designed that integrated functions including basic equipment management (basic requirements)， abnormal reporting (performance requirements)， and production reporting (excitement requirements). The results showed that user satisfaction with the APP reached 92%， and the equipment maintenance efficiency was increased by 26 percentage points. The KANO-FAST model designed in this study could effectively enhance the efficiency of usability design for papermaking equipment management APP， providing highly reliable and innovative solutions for industrial equipment management and facilitating intelligent transformation.